Welcome to 

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 October 3 - 12: Dr. Lisa will be gone. ​

 

 Wait times will be longer on days that we have doctors gone.  Thank You 

 

*May 2024 

 Veterinary Hospital Updates 

 

To Our Dear Clients and Patients,

 

We are so happy to announce that we are finally fully reopen! 

 

Check-in and check-out will be in the lobby as usual.

To help with efficiency, PRIOR TO YOUR VISIT, please have all records from other clinics emailed to us at pets@selahvet.com. This will help us better serve you by allowing us to know what has been going on with your pet since the fire last July 2023. 

 

The reception area is open for seating, or you may choose to wait outside or in your vehicle. 

 

Please understand that wait times are unknown at any given time or day. This is a reminder to please be kind to our staff. They are helping you to the best of their ability with what we have available at this time. 

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We currently are not accepting new clients.

 

We are so excited to be able to open and serve the community again!

Sincerely,

Selah Veterinary Hospital

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Surgeries and dentals:

We have started offering all surgical and dental procedures again. 

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Check in times:

The front reception door will open most days at 8AM for early surgery patient drop off. During this time, we will accommodate clients that do want to arrive early to check-in for office visits prior to opening - BUT REMEMBER, the clinic does not officially open until 9AM. 

If you do decide to check-in during this early time, you must wait on the premises during the 8-9AM hour to keep your place in line. If you leave during this 8-9AM time, you will be removed from the lineup. 

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Lobby and Payment:

The Lobby area is fully open for check-in/check-out, and to communicate with the receptionists.  The lobby is now also open for seating. You may also continue to wait outside or in your vehicle as well.

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Leaving while waiting:

Unlike previous protocol, you will be able to leave the premises without losing your spot in line, as long as you are back and in the parking lot prior to being called for your pet’s visit. However, if you are not on the premises when you are called, you will lose your spot in line and will have to get back in line upon your return. This will be strict - we will not accept ‘I’m just 5 minutes away.’ Please check-in to be added back to the list once you have arrived back in the parking lot.

The only times you may not leave is if you check-in early during the 8-9AM early check-in time, OR if you check-in just prior to us closing for lunch.

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Bathrooms:

The indoor restroom is now open for use by clients again. 

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Sick Patients:

Sick patients can still be triaged as needed, and there will be an emergency fee of $125 for dogs and cats that triage as a true emergency. PLEASE LET US KNOW IF YOU FEEL YOUR PET POSSIBLY NEEDS EMERGENT CARE. 

An emergency is just that, and will be based on technician triage. 

You cannot 'just pay the emergency fee' to skip the line because you feel your pet is worse than the others, or because you don't want to wait. 

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Exam rooms:

We have started back to using the exam rooms as much as possible - like previous. We are still having to generally to call clients when it is their turn to be seen. So please, when you are called, listen to the caller so you know exactly what to do or what room to head into.

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Euthanasia:

Euthanasia will still have the option to be in an exam room. If you need help getting into the clinic, please let us know at check in so that we can quickly move through the lobby. Please realize that current patient euthanasia visits do have preference in the lineup, but do not include an examination by the doctor. If you would like an examination/evaluation, please let our receptionists know so that we can prepare appropriately. However, having an exam done first will mean you must wait in the line like everyone else (first come, first served).

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Hours / Expected and Unexpected Closures:

Our goal is to keep the same doctor’s hours (Monday through Wednesday and Friday  9am to 5:30pm, Thursday 9am to 1pm). 

Please monitor our website (selahvet.com) and/or Facebook page for updates. The clinic could have to close randomly and unexpectedly at any time, and possibly for multiple days.

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Doctor Visits and Tech Visits:

The clinic has returned to normal operation, but some visits may still be curbside. To help catch up with vaccine visits and shorten wait times, we will be offering 'Technician Visits' that will have no exam charge, only the vaccines. Doctor Visits, even for vaccines, will have an exam fee and will include a concise, general examination. If there are any health concerns for your pet, please let the receptionists know so that a doctor examines the patient when the patient is brought in. This will allow us to more efficiently provide proper care and overall, there will be less confusion.

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