Welcome to 

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 Tuesday August 13th - closed for dental machine and x-ray maintenance.

 Monday August 19th: Dr. Lisa gone 

 Monday September 2nd: Closed for Labor Day 

 September 3rd and 4th: Dr. Jess gone 

 September 6th: Dr. Lisa gone 

 September 10th and 11th: Dr. Morgan gone 

 September 17th through 26th: Dr. Jess gone 

 September 27th: Dr. Morgan gone 

 

 Wait times will be be affected on days that we have doctors gone.  Thank You 

 

*May 2024 

Veterinary Hospital Updates - Partially Open Protocols and Services

 

To Our Dear Clients and Patients,

 

We are so happy to announce that we are finally reopen! We will have normal staffing, but we have been working in about half the space. To combat the lack of space, we do have to change our normal protocols and services offered at this time. A breakdown of the changes to services follows below and on the back. As the hospital is finished, these services may change at varying points in time so please follow our website (www.selahvet.com) and/or our Facebook page.

 

Check-in and check-out will be in the lobby as usual. To help with efficiency, PRIOR TO YOUR VISIT, please have all records from other clinics emailed to us at pets@selahvet.com. This will help us better serve you by allowing us to know what has been going on with your pet since July.

 

We will be operating as curbside. The reception area is open for seating, or you may wait outside or in your vehicle. You may not come with your pet for the exam as not all of the exam rooms are fully renovated yet. After the exam – the doctor or technician will either phone you, meet you outside, or call you into one of our limited consult rooms to speak to you.

 

Please understand that wait times may be increased, especially initially as we work out any kinks in the system. This is a reminder to please be kind to our staff. They are helping you to the best of their ability with what we have available at this time.

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We currently are not accepting new clients.

 

We are so excited to be able to open and serve the community again!

Sincerely,

Selah Veterinary Hospital

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CHANGES DUE TO LIMITED SPACE/SAFETY CONCERNS:

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Surgeries and dentals:

We have started offering spay and neuter services again. 

Emergency surgeries will still be available on a limited basis. We will not start setting appointments for dentals until the entire building is completed.

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Check in times:

The front reception door will open most days at 8AM for early surgery patient drop off. During this time, we will accommodate clients that do want to arrive early to check-in for office visits - BUT REMEMBER, the clinic does not officially open until 9AM. If you do decided to check-in during this early time, you must wait on the premises during the 8-9AM time to keep your place in line. If you leave during this 8-9AM time, you will be removed from the lineup. 

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Lobby and Payment:

The Lobby area is fully open for check-in/check-out, as a thoroughfare for access to Rooms 1 and 2, and to communicate with the receptionists.  The lobby is now also open for seating. You may also continue to wait outside or in your vehicle as well.

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Leaving while waiting:

Unlike previous protocol, you will be able to leave the premises without losing your spot in line, as long as you are back and in the parking lot prior to being called for your pet’s visit. However, if you are not on the premises when you are called, you will lose your spot in line and will have to get back in line upon your return. This will be strict - we will not accept ‘I’m just 5 minutes away.’ Please check-in to be added back to the list once you have arrived back in the parking lot.

The only times you may not leave is if you check-in early during the 8-9AM early check-in time, OR if you check-in just prior to us closing for lunch.

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Bathrooms:

The indoor restroom is now open for use by clients again. 

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Sick Patients:

Sick patients can still be triaged as needed, and there will be the emergency fee for dogs and cats that triage as a true emergency. PLEASE LET US KNOW IF YOU FEEL YOUR PET POSSIBLY NEEDS EMERGENT CARE. Since we do not have an isolation room due to construction, we cannot hospitalize patients with contagious diseases including those with parvovirus. We will also not be able to hospitalize as many sick patients due to limited kennel spaces. It will come down to the first come, first serve policy. Once we are out of kennel space, we will have to either redirect patients to another facility immediately, or after working up the patient, refer to another facility for further treatment or hospitalization depending on what is the best for the patient at triage or examination. An emergency constitutes what is an actual emergency based on technician triage – you cannot just pay the emergency fee to skip the line because you feel your pet is worse than the others.

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Exam rooms:

We have started back to using the exam rooms as much as possible - like previous. We are still having to generally to call clients when it is their turn to be seen. So please, when you are called, listen to the caller so you know exactly what to do or what room to head into.

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Euthanasia:

Euthanasia will still have the option to be in an exam room. If you need help getting into the clinic, please let us know at check in so that we can quickly move through the lobby. Please realize that current patient euthanasia visits do have preference in the lineup, but do not include an examination by the doctor. If you would like an examination/evaluation, please let our receptionists know so that we can prepare appropriately. However, having an exam done first will mean you must wait in the line like everyone else (first come, first served).

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Hours / Expected and Unexpected Closures:

Our goal is to keep the same doctor’s hours (Monday through Wednesday and Friday  9am to 5:30pm, Thursday 9am to 1pm). However due to construction, we may or may not have a heads up on loss of power, water, and/or heat/AC. Any condition that could be considered unsafe for employees and/or patients will result in the closure of the hospital until we are safe to work again. Please monitor our website (selahvet.com) and/or Facebook page for updates. The clinic could have to close randomly and unexpectedly at any time, and possibly for multiple days.

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Doctor Visits and Tech Visits:

The clinic has mostly returned to normal operation, but some visits may still be curbside. To help catch up with vaccine visits, we will be offering Technician Visits that will have no exam charge, only the vaccines. Doctor Visits, even for vaccines, will have an exam fee and will include a concise, general examination. If there are any health concerns for your pet, please let the receptionists know so that a doctor examines the patient when the patient is brought back. This will allow us to more efficiently provide proper care and overall, there will be less confusion during this curbside process.

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